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Does individual session take place online or offline?

For now, I provide only online (skype) sessions, which does not affect the result or the methods I am using.
Since it’s online, it’s totally up to you to create the environment you are comfortable to work in.
Here is something to be aware of: it is not acceptable to have sessions from a public place (where people can see and disturb you at any moment, or on the go), or any other inappropriate for work place or way (bed, bathroom, or being in your pajamas, yep it is not a Skype call with your friend, it is a working session based on our professional partnership. So, please treat it as such)

My skype: bigjumpcoaching

How long is one session?

The time of the session is 1h, which can go up to 1,5h without any additional payment required (unless otherwise is agreed).
If the time of one session exceeds the stipulated time for more than 5 minutes, the price is charged for this additional time is 1 euro per minute.
I, as Aliya Akhmetkereeva, agree to let you know in advance that our stipulated time is about to finish.

When and how should I pay for a session?

To make a payment you need to choose a type of session or a pack of the sessions from the list above. When clicked on the chosen session, you can “Add it to cart” and proceed to the checkout.
The payment is made either by PayPal, Credit card payment or a Bank transfer 24 hours prior to the session.

What is Big Jump refund policy?
I offer refunds to all the customers who bought a pack of sessions. Please, note that refund policy concerns the future sessions of the pack only. Big Jump does not refund the sessions that already took place.
If you are not satisfied with Big Jump services, please share it with me before asking the refund. I’d love to be able to help you with the problems if they are within Big Jump policy and my values.
Otherwise, simply send me an email or better call, and I will refund the price of the rest of the sessions from the pack you purchased within 7 days after your notification. I would really appreciate if you could pinpoint the true reasons for your decision if it concerns the quality, our miscommunication or your expectations of Big Jump services. It would help me to be a better coach and entrepreneur and to avoid the same issues in the future.
My goal has always been to help people (if they want to) to be passionate about their work and life. If you are not thrilled with the services or are not enjoying the experience, then I have no interest in forcing you to stay an unhappy client.
What is Big Jump session cancellation policy?

Cancellations within 24 hours prior the session or ‘no-shows’ are subject to full payment at my discretion and this includes the first session. Unless the cancellation occurred due to an Event of Force Majeure.

If you are late for an appointment please understand that as a courtesy to other clients, we may still need to finish at the agreed time. However, if you have not made yourself available within 15 minutes of our agreed start time I will presume you have cancelled.

What is Big Jump Privacy Policy?

I, Aliya Akhmetkereeva, value the privacy and security of the information that you share with me/”Big Jump”. This Privacy Policy describes how I collect, use, share, protect and process your information. Any information that you provide to me is used strictly to process and fulfill your purchase and/or for internal analytical purposes, as described in this Privacy Policy. I only share information for the purposes set out in this Privacy Policy, and I will not sell or redistribute any of your information to any third party. I use commercially reasonable efforts to protect your information from unauthorized disclosure. I may use the information from your order to process your purchase, provide a refund, provide customer service, improve or customize my services or fulfill applicable financial, tax, legal or compliance requirements. If you have any questions or concerns related to this Privacy Policy, please contact me.

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